This Experience Was Not a Gas!
When is a payment not a payment? When it is made with a credit card that the provider does not accept. If only they told us that at the time they accepted the card!
I ordered a 45kg bottle of LPG online last week from our regular supplier (who shall remain nameless unless they muck us about again). I received a confirmation email that the order had been received.
Several hours later I received another email advising that a payment was overdue and must be made before the order could be fulfilled.
Mrs Meredith called the company, apologised for the late payment and offered to pay immediately with her Amex card. “That’s fine” she was told.
Card details were provided and the transaction was completed with the words, “Thanks, Mrs Meredith, that’s all gone through”.
The following day, we received another email advising that the delivery of the bottle would not be made on the scheduled date because they only accept Visa and Mastercard. Not Amex. Pardon?
Another call was made to them, our unhappiness registered, and payment made using one of the cards that they DID accept. Mrs Meredith also asked for confirmation that the gas would be delivered on the scheduled date. “Yes, of course, Mrs Meredith” was the reply.
It wasn’t.
It wasn’t delivered until three days after that.
The Point: How can you accept and confirm an Amex transaction if you don’t accept Amex? Why would you confirm a delivery date and then fail to meet it? And having done all that, why would you not, now, be bleeding all over the carpet trying to re-establish some credibility with your customer?
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