The Importance of Media Skills Development
TV One’s “Close Up” Programme took a telco to task last night for the behaviours of what Telstra Clear claimed was “just one rogue rep”. And the encounter was a damaging one for the Telstra Clear Brand. Read more >>
03
Jun
Meredith's Musings #2
02
Jun
Meredith's Musings #1
Oh Dear Vodafone!
On a recent visit to a Vodafone Retail outlet, I approached the counter to seek resolution of a technical problem with my still under warranty iPhone. Read more >>
Comments
Ashley commented on 03-Jun-2010 04:09 PM
Hi Brian
Just to show I read the newsletter I am writing to let you know I had a similar experience with my BlackBerry which ceased receiving emails, for no apparent reason. Like you, I went into a large showroom (Newmarket) and when I finally attracted the attention of a staff member was told I would have to pay a charge for them to 'look' at it. My response was less polite than yours I suspect as I suggested disfigurement would ensue if nothing was done AND I would help myself to some stock for good measure. What a pity the word 'service' is fast disappearing from suppliers' lexicons.
Ashley
Just to show I read the newsletter I am writing to let you know I had a similar experience with my BlackBerry which ceased receiving emails, for no apparent reason. Like you, I went into a large showroom (Newmarket) and when I finally attracted the attention of a staff member was told I would have to pay a charge for them to 'look' at it. My response was less polite than yours I suspect as I suggested disfigurement would ensue if nothing was done AND I would help myself to some stock for good measure. What a pity the word 'service' is fast disappearing from suppliers' lexicons.
Ashley
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