5 Best Practices Enabling Employees To Create One
By Haley Barrile
First Published on www.mycustomer.com
Consultants can’t make your culture more customer-centric - only your people can. Frontline employees play a key role in managing and determining the quality of customer experiences. They work with customers every day and are the main points of contact for the relationships your customers have with your business. But empowering your frontline is easier said than done. Read more >>
27
Oct
Customer Centric Culture
06
Apr
When Customer Rebellion Becomes Revolution
by Umair Haque
First Published on hbr.org
What if your business isn't just fundamentally ill-equipped to survive and thrive in the 21st century — but is actually unequipped for it? Read more >>
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Post has no comments.17
Feb
What Motivates Your Customer Network?
Love, Glory, or Money?
by David L. Rogers
First Published on www.marketingprofs.com
The following article is based on an excerpt from The Network Is Your Customer: Five Strategies to Thrive in a Digital Age (Yale University Press, January 2011). Read more >>
Comments
Post has no comments.01
Feb
Apple Reseller Sues Customer
Posted by Cath Everett
First Posted on www.mycustomer.com
An authorised Apple reseller has sued a customer for defamation after complaining about poor service on the grounds that the gripes were damaging to its reputation. Read more >>
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