The Marketing Bureau


Specialist Marketing & Communications Resourecs

10

Jan

Rule No. 1 of the Customer Service Experience



By Micah Solomon

First Published on forbes.com

Here’s rule #1 of the customer experience and a central principle of successful business. The customer is at the center of the customer’s universe. Read more >>

Comments

Let us know your thoughts
Captcha Image

19

Jun

Making A Mediocre Experience Awesome



By Kevin Daum
First Published on inc.com


Good or great is acceptable for some, but consistently striving for awesome with this formula will prevent you from regretting your business or your life. Read more >>

Comments

Let us know your thoughts
Captcha Image

04

Jun

Service Shocker



Better Service Sees Customers Spend More!

By Natalie Brandweiner
First Published on mycustomer.com


Smiles at the ready as new research has revealed that friendly service will see customers spend 40% more than those that receive unsatisfactory service.  Read more >>

Comments

Let us know your thoughts
Captcha Image

29

Apr

12 Rules For Great Customer Meetings



By Geoffrey James
First Published on inc.com


Here's how to have a face-to-face customer meeting that moves an opportunity to the next step.  Read more >>

Comments

Let us know your thoughts
Captcha Image