by Neil Davey
First Published on www.mycustomer.com
It is widely acknowledged that CRM training is vital to ensure its adoption and success. So where are so many organisations going wrong? Read more >>
27
Sep
CRM Training's Most Common Calamaties
26
Sep
Have You Hugged Your Supplier Today?
By Michael Hess
First Published on bnet.com
Good companies demonstrate that they love customers. Really good companies show that they love their employees just as much. Stellar companies include suppliers in their circle of love. Read more >>
Comments
Post has no comments.23
Sep
Social + Service = Happy Customers
By Jon Vanzile
First Published on www.btobonline.com
Customer service and social media are like “peanut butter and chocolate,” said Paul Dunay, CMO of social analytics company Networked Insights. “They're meant to go together.” But that doesn't mean many companies are doing it right. Read more >>
Comments
Post has no comments.23
Sep
The ROI of Humble Pie
By Ariella Brown
First Published on www.thecmosite.com
When your company has made a mistake, offering a proper apology is not just the right thing to do. It can pay big dividends. Read more >>
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