The Marketing Bureau

By Geoffrey James
First Published on inc.com

Here's how to have a face-to-face customer meeting that moves an opportunity to the next step.  Read more >>

By Mike Hennessy
First Published on imediaconnection.com

It is no secret that customer relationship management (CRM) and marketing go hand-in-hand, but few marketers understand the extent that customer service impacts marketing metrics, and how they can leverage it to better satisfy customers.  Read more >>

....To Customers’ Email, Online Queries

First Published on mycustomer.com

United Kingdom - New research has revealed just 48% of retailers successfully answer customers’ basic questions sent via email. Read more >>

First Published on mycustomer.com

United Kingdom - Customers frustrated with consistently poor service are taking action and leaving suppliers to find better service. Read more >>