The Marketing Bureau

By  Lori Pendleton
First Published on www.sellingpower.com  

Almost everyone appreciates a compliment, but not every compliment goes over well – especially in sales. Insincere compliments can turn off the customer instantly. After all, who wants to start a relationship with someone whose compliments sound contrived? Read more >>

First Published on www.mycustomer.com

United Kingdom - MyCustomer.com spoke with a panel of experts to nominate their key customer service priorities for the coming year.    Read more >>

For Your Customer
By Don Peppers
First Published on FastCompany

Do your customers really trust your company? Ask yourself: If you were the customer, would you trust your company?   Read more >>

Business and Product Shortcomings May Be Costing in the Call Center
By Layne Holley
First Published on International Customer Management Institute

United States - Consumers are demanding better service more now than ever before and they're not shy about voicing their displeasure after getting bad service," says Angie’s List founder Angie Hicks. See what industries are racking up the complaints and why — and how this may be costing companies in contact center dollars. Read more >>