The Marketing Bureau

Brian What a 'B' shambles you have endured. I am sorry to admit I had a similar experience years ago when I had a specialist referral BUT with a slight difference. I expderienced overkill from a receptionist who called me the day before my appointment
to ask, insistently, that I arrive on time and to ensure I had the means to pay with me. I replied by saying I had the means to pay could make no gurantee as to whether I woudl pay or not as I had yet to receive the service or have any idea what it woudl cost
and whether the sum was negotiable after which I would determine whether payment was due. Moreover, if the doctor was late starting I would charge him waiting time at $350 an hour. The attitude changed. Two years ago another 'experience'; this time with a
well known plastic surgeon. When I arrived at his rooms there was no parking available as all places were filled with staff cars - I learned this when blocking in his colleagu's Bentley. Like you I was not seen on time and received no apolgy or explanation.
No excuses though as all appointments that day were booked - no emergencies - I checked. When it came to my departure and presentation of the bill I remonstrated with the receptionist to the extent the surgeon came out. I said I wasn't paying as the service
was below standard and rude. I said they could sue me and left the name and address fo my solicitor who has instructions to accept service of writs. I have not paid and 2+ years have gone by. We, the patients have to control the transaction and let the profession
know we are the master and they the servant. Ashley