Segment Migration: Where Your Customers Were, Where They Went, and Why
by Mark Klein, PhD
Understanding customer behavior is key to creating marketing campaigns that generate high response and revenue. Mark Klein shares his knowledge and insights into this key aspect of marketing planning that deals with the core element of marketing practice – analysing, understanding and responding to human behaviours.
First Published on www.marketingprofs.com Read more >>
Is "Thank You" in Your B2B Marketing Strategy?
In a post at the Marketing Interactions blog, Ardath Albee tells the story of a phone call from a favorite charity, and an inarticulate young man who explained that he wasn't calling to ask for a donation. His purpose, though, was not immediately clear. Read more >>
If marketing is at the centre of the business universe, then the Brand is at the centre of the marketing universe.
Every customer and potential customer has a relationship with your Brand – good or bad but never indifferent. This relationship does not simply influence purchasing behaviour, it dictates it. Your Brand franchise is the sum total of every tiny “behaviour” in which your Brand engages and each of those behaviours will either add to or detract from the relationship with your customer or potential customer. Read more >>